Refund Policy
At Cobble Hill, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process under the following conditions:
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase or a valid order number is required.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Gift cards
- Downloadable or digital products
- Items marked as final sale or clearance
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery. We will arrange for a replacement or refund upon verification of the issue.
How to Initiate a Return
To request a refund, please reach out to our customer service team. Provide your order details and reason for the return. Once approved, you will receive instructions on how to proceed.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. Processing times may vary depending on their policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us for further assistance.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our end. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
For any questions regarding our refund policy, please contact our customer service team. We appreciate your understanding and cooperation.